Privacy Shield Notice

Privacy Shield Notice


Bio-Optronics, Inc., (“BIO”), is committed to protecting the privacy and security of its clients, partners, and associates and therefore operates under a set of strict privacy principles.

BIO adheres to the U.S. HIPAA Standards and complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and/or Switzerland to the United States.  If there is any conflict between the terms in this privacy policy and Swiss Privacy Shield Privacy Guidelines (these “Privacy Guidelines”) and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield Program, and to view our certification, please visit


No personally identifiable information that is collected or transferred from individuals in the EU and/or Switzerland is used by BIO for any purpose. However, BIO does hold and process private personal data on behalf of its healthcare clients. BIO’s clients in the U.S., EU and/or Switzerland collect this data. Data is the property of the subscriber (BIO’s customer) and is hosted on a third-party web site. Since BIO does not own the patient data, BIO cannot legally disclose it to anyone other than the subscriber (BIO’s customer).

Bio-Optronics is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Bio-Optronics may be required to disclose personal information in response to lawful respects by public authorities, including to meet national security or law enforcement requirements. Bio-Optronics may be liable in cases of onward transfers to third parties. Under certain conditions, it is possible for individuals to invoke binding arbitration.

As a manufacturer of clinical and management information systems, BIO assists its clients worldwide in the implementation and support of BIO solutions in their healthcare institution(s). Since BIO provides implementation and support for different healthcare institutions, BIO may receive, hold, and process personal data from clients within the EU and/or Switzerland, including patient data provided by clients for the purpose of troubleshooting specific computer system hardware and software problems and issues in accordance with business and/or service agreements. In addition, BIO also provides managed services such as remote hosting, remote system monitoring, disaster recovery, data warehousing and application management services, in which it may act as the custodian patient health information for certain clients. With these offerings, BIO not only has access to provider-based personal health information, but also performs many of a provider’s custodial duties as well.


BIO will not offer individuals the opportunity to choose (through an ‘opt out’ choice) since BIO is not responsible for collecting the personal data. It is BIO’s client that has the responsibility for the collected data and the choice and accuracy of that data.

Should an individual desire to Opt-out of the information system, they should contact the Healthcare institution that collected the data for its policies and procedures for doing so.

BIO does not in itself collect sensitive personal data (that is personal data specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual or other personal data.)

Onward Transfer

BIO does not transfer personal data to third parties.

Data Security

BIO takes all reasonable measures to protect the personal data from loss, misuse, unauthorized access, disclosure, alteration and/or destruction. BIO accordingly has put in place appropriate physical, electronic and managerial security measures to safeguard and secure any personal data under BIO’s control from loss, misuse, unauthorized access or disclosure, alteration or destruction. However, BIO cannot guarantee the security of personal data on or transmitted via the Internet.

Data Integrity

BIO will only process personal data in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, BIO will take reasonable steps to ensure that personal data is accurate, complete, current and reliable for its intended use.


It is BIO’s clients who have the responsibility to allow access to their personal data.

Enforcement and Dispute Resolution

BIO uses a self-assessment approach to assure compliance with these Privacy Guidelines and periodically verifies that these Privacy Guidelines are accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the most current Privacy Shield principles.  The Federal Trade Commission has jurisdiction over Bio-Optronics compliance with Privacy Shield.

BIO encourages interested persons to raise any concerns using the contact information provided below and it will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal data in accordance with the Privacy Shield principles.

If a complaint or dispute cannot be resolved through our internal process, BIO agrees to participate in the dispute resolution procedures of the panel established by the EU data protection authorities (DPAs) to resolve disputes pursuant to the Privacy Shield Privacy Principles, as well as to cooperate and comply with the Federal Data Protection and Information Commissioner of Switzerland.  The EU DPAs’ panel may be contacted at and the EU DPAs may be contacted directly via the information provided at: The contact information for the Swiss FDPIC can be found at: .Under certain conditions, the interested person can invoke binding arbitration to resolve a complaint or dispute.

Contact Information

Questions, comments or complaints regarding these Privacy Guidelines or data collection and processing practices please contact us by one of the following methods:

You can send e-mail to:

You can send mail to the following postal address:

Bio-Optronics, Inc.
1890 Winton Rd. South, Suite 190
Rochester, NY 14618

You can call the following telephone number: + 1 (585) 272-1960


These Privacy Guidelines may be amended from time to time consistent with the requirements of the Privacy Shield. We will post any revised policy on this website.

Effective Date:
March 2017