How eConsent Improves Patient Experience

Deploying digital consent capabilities in your clinical trial site has clear benefits for your business – protocol adherence, data integrity, sponsor alignment, and staff efficiencies among them. But an eConsent solution also provides benefits to your patients, increasing the chances that your overall trial will be a success. Understanding how eConsent improves your patients’ experience will help you better deploy the system and plan ongoing improvements to maximize its benefits. 

Perhaps the most clear benefit for patients is the reduction in time eConsent offers. Digital consent solutions make the process easier, faster, and less of a burden for trial participants. By offering details, timelines, and consent authorization in one seamless interface, patients can spend less time on their “admin duties” and focus more upon the importance of the trial in their lives. Since patients aren’t typically aware of healthcare jargon, the more condensed, comprehensive information delivered electronically — versus pages and pages of paper — helps them complete the consent process more quickly. 

At its core, eConsent has the power to increase patient engagement, minimize attrition, and increase trial ROI. Clinical trial participants often find the process of paper-based consent boring and frustrating, and the task does not leave them with a favorable impression of their trial experience. By contrast, an eConsent solution can help fully engage patients while getting their informed consent. Clinical trial managers can build engagement by using color, images, audio, video, and other digital elements to elevate the experience from static to dynamic. Digitizing the process can increase the chances of a positive experience and boost patient retention. 

Another benefit for clinical trial participants is the clarity they can get with the right eConsent design. Currently, 72% of patients that don’t complete a study are a result of misunderstood patient expectations. The best eConsent solutions mitigate these patient challenges by clearly communicating requirements for e-signatures or initials as patients advance each form. Digital consent gives participants the tools and information to empower them to make informed decisions. Studies that use eConsent can build in patient check-ins throughout the trial to aid and assess participants’ understanding of the study and their role. When participants feel less frustrated and more supported by the trial design, they’re more likely to continue engagement and follow compliance directives. 

Sponsors are increasingly interested in sites that can deliver diverse patient populations for each trial. eConsent offers a way to bridge trial access to many who traditionally didn’t have the opportunity to  participate. By recruiting for and encouraging participation from patients with different backgrounds, site leaders must also take into account different learning styles. eConsent achieves this by allowing for different forms of interactive communications that align with the needs of an entire trial’s cohort. Accommodating for different learning styles keeps patients more engaged and involved in their treatment. 

To learn more about how eConsent can help optimize your data and better engage your patients, read “A Guide to Improve Data Quality & Mitigate Audit Risks.” If you need help evaluating how the right digital consent solution can enhance your patient experience and lead to better trial results, request a demo of our powerful eConsent tool. 

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