QPS Miami Research Associates Case Study
QPS Miami Research Associates (QPS-MRA) is the largest privately-owned multi-specialty clinical research center in the United States. Established in 1996, our dedicated staff consists of 25 board-certified physician investigators and more than 40 ACRP certified clinical research coordinators. Before using Clinical Conductor CTMS, QPS-MRA was using a server based system. They were looking for a more modern web-based software to handle their 140 active trials.
One of QPS-MRA’s challenges was finding a solution that could be used by their three locations simultaneously. Their current system was plagued with bad data, and entering subjects and studies took up a tremendous amount of time. They realized that they should start the process of exploring other options.
When QPS-MRA began to look for a new system in 2011, they wanted a CTMS that was web-based and had the ability to set up different sites within the software. They wanted to have recruitment features, and most importantly, a software application that could handle their workload and provide customer support along with software updates.
After reviewing other clinical research management systems, QPS-MRA chose Clinical Conductor CTMS to run their clinical trials. Clinical Conductor provided all of the features that were critical to QPS-MRA running their clinical trials efficiently.
The entire implementation process took about three months. Previously, QPS-MRA conducted small pilot programs internally before the full implementation of Clinical Conductor began. QPS-MRA decided to not input their old data due to issues they were currently tackling.
They started with new data, and spent the three months diving into training their staff on Clinical Conductor. The easiest portion of implementation for the QPS-MRA staff was entering new studies and subjects. It was simple, fast and effective. The most difficult part of implementation was learning to use the different features, but over time the training provided by the Clinical Conductor services team led to increased understanding and knowledge of the CTMS application.
With Clinical Conductor, QPS-MRA has found a solution that is being used at their three locations with ease.
“Clinical Conductor has allowed us to manage our studies, patients, and finances more effectively and accurately. The ClinCard feature has also made paying our subject stipends a breeze,” said Ricardo Aleman, Senior Specialist of Financial Accounting at QPS-MRA.
Since implementation, QPS-MRA has entered almost 500 studies, and Clinical Conductor has helped with the recruitment for new studies by allowing QPS-MRA to re-use some of the 60,000 subjects that were in their database. The organization likes the business development features that can easily identify how many studies a certain doctor has performed and with which sponsors and utilizes Operation Management to easily track how productive the study coordinators are to allocate resources. Aleman stated that “the merge patients feature allows us to keep good clean data; this was a major issue for us with our old system. Clinical Conductor has allowed us to see trends and aided in selection of new research trials.”