Clinical Research Solutions Case Study
Clinical Research Solutions (CRS) specializes in Phase I-IV clinical research and provides high-quality clinical research services for the pharmaceutical, nutritional and medical device industries. Before using Clinical Conductor CTMS, CRS used Excel spreadsheets to oversee their 6 locations and 65 trials. This system was ineffective and led to a series of issues that CRS wanted to fix.
One of CRS’s challenges with their current setup was a lack of transparency. Employees were unaware of which studies were being worked on by certain people. The only way the CRS team knew they were working with current data was when they were handed the latest report. This data was also only as good as the person who providing the report said it was.
Lack of communication was another problem that plagued CRS. There was dysfunction between the sites and the corporate office, and there was a lack of communication between the sites themselves. CRS was using outdated versions of informed consent documents, and there was no patient database to store all of the participant information.
Transitioning into new ownership, along with increased company growth, led to CRS becoming interested in using a clinical trial management system. The CRS team knew they required a system that could manage their documents, patient study data and their financial requirements, which also contained the diverse functionality for several levels of associates at several locations.
After reviewing other clinical research management systems, CRS chose Clinical Conductor CTMS to run their clinical trials. Clinical Conductor was selected due to the study and visit management features, as well financial management functionality designed for corporate review. CRS was also looking for a CTMS that had security privilege settings that could be controlled by site, as well the ability to control access between the sites and corporate.
Ultimately, a unique solution containing Clinical Conductor Site and the Enterprise functionality was necessary to best manage and oversee with the trials they were currently running. Implementation of the entire system took around 2 months.
Implementation of Clinical Conductor was the simplest part of the installation for the CRS team. The Clinical Conductor deployment team gave CRS a time line and roll out plan. This gave CRS team members the availability to get study data entered into the system without having to worry about other aspects of the deployment, such as preparing training aids or working out the time line on their own.
“The project planning by our account team let me do the heavy lifting to hit the targets. Our deployment was on time and successful,” said Director of Legal Services Natalie Barton.
With Clinical Conductor, CRS has seen an immense improvement in communication amongst their sites and the corporate office. They have also seen improvements amongst their procedures and processes, making their organization more efficient. CRS has identified funds has been overlooked by conditional procedures or other negotiated items in the budget that were not followed up on.
“By looking at changing procedures and communication between previously siloed departments, the entire process is transparent. Using Clinical Conductor lets you us see who/where help is needed, or where you are thriving. We can visibly see enrollment issues and where we need to concentrate to either change or enhance efforts,” said Barton.
Another area where Clinical Conductor solved issues for CRS was in their financial system. Clinical Conductor found places in their financial system where money had been left on the table or had fallen through the cracks, saving CRS time and money.
“Using Clinical Conductor has streamlined our processes and has cleaned out cobwebs that were left in our organization,” said Barton.
Before introducing Clinical Conductor to CRS, only one person at CRS had all of the “knowledge” when it came to their clinical trials. After implementing Clinical Conductor, CRS employees can access their clinical trials information with just a few clicks, increasing the understanding of their overall research operations.
“Now, the curtains are open and the light is shining in all the dark corners,“ said Barton. “Now, CRS is a company with moving pieces that all work together. It has really made a huge change in our business.”