Bio-Optronics is a leading healthcare information technology company, focusing specifically on workflow optimization.

Who We Are

Bio-Optronics is a leading healthcare information technology company, focusing specifically on workflow optimization. Our mission is to develop and deploy software products and services to help healthcare professionals enhance quality, productivity, patient and staff satisfaction. Since 1985, Bio-Optronics has created unique and innovative software solutions for hospitals and hospital networks, medical practices, imaging centers, and all participants in the clinical trial enterprise.

Our dedicated software development and customer service teams have developed and deployed software solutions that not only meet industry needs, but also set the standard for innovative healthcare solutions. Collectively the Bio-Optronics team has over a century of experience working in healthcare devices, services, clinical trials and information technology. Our deep workflow knowledge comes from our experience in manufacturing, Six Sigma, and extensive interaction with healthcare professionals.

Our Advantage

Bio-Optronics prides itself on listening to customers and continually delivering products and enhancements that meet our customers’ needs and help improve efficiency, quality, patient safety, staff satisfaction and financial performance.

Healthcare Experience

  • Team background totals a century in medical imaging, clinical research, healthcare IT, practice management systems, services, regulatory affairs and six sigma

Operational Capability

  • Web-based, client-server and site-hosted
  • Reliable and seamless installations
  • World class, secure, high-uptime hosting services

Customer Care

  • Cost-effective solutions
  • Comprehensive training
  • Compassionate, expert services team

Engineering Capability

  • Reusable, object oriented design
  • HL7/IHE/DICOM/CDISC know-how
  • HIS/PMS/EMR/EDC/VistA integration experience
  • Custom & standard solutions
  • State-of-the-art software engineering

Workflow Expertise

  • 30 years of experience in manufacturing, public service and healthcare workflow
  • Multi-tier rules-based logic
  • Resource allocation
  • Real-time tracking and exception management
  • Self-Service portals for staff, patients, partners

Leadership Team

 

Leadership Team

The Senior Leadership team at Bio-Optronics is a tight knit, multicultural group of individuals, each with over 30 years of industry experience.

Sylvie Pommier, Vice President, Europe started her role in 2016.

Max Elbaz, Vice President, Sales and Marketing joined the organization in 2016.

CEO Dan Kerpelman joined Bio-Optronics in 2008.

Maria Durkin, Vice President, Administration also joined Bio-Optronics in 2008.

Their combined experience in technology and multinational business management provide Bio-Optronics with the leadership necessary to fuel rapid growth in the healthcare industry. With previous executive experience at companies such as SGS, GE Healthcare, Kodak Health Imaging, Johnson and Johnson, and Caresteam Health, the leadership team brings a variety of relevant skills and knowledge to Bio-Optronics. The Bio-Optronics executive team members also serve on multiple boards at academic medical centers, med-tech and service companies, such as the University of Rochester Medical Center.

The team is bound by its common values of integrity, teamwork, innovation, customer care and career development for the company’s employees.

 

Our Values

 

Teamwork

We stick together! We pride ourselves on our unique team approach to interacting with our customers of all sizes to provide the best services and support for customers worldwide. This unique form of collaboration is what makes our company stand above the rest, and positions us as a partner, not just a vendor.

Customer Care

Our customers are our number one priority. Bio-Optronics provides our customers with the best possible software solutions for their organizations; by meeting our customers’ needs with comprehensive solutions, we can better understand their problems and start the process towards full-fledged solutions.

Passion

Our dedicated team members are constantly challenging themselves to work harder to provide the best services and support to our customers. This passion applies to everything our employees do on a daily basis, and creates a team that is always looking for the best way to solve problems for our customers.

Patient Care

All three of our products focus on one central idea: patient care should be the most important focus of any healthcare organization. By providing software solutions with that goal in mind, Bio-Optronics provides organizations with the tools they need to ultimately deliver the best care for their patients.

Letter From The CEO

Dear Customers, Colleagues, and Partners:

2017 was another record year for Bio-Optronics.

Growth

All three of our product families had double-digit growth for 2017, with a total growth of 25%. We expanded our international presence, growing our European business over 50%.

As we serve growing healthcare and clinical research industries, the needs and expectations of those clients continue to evolve. To meet their expectations, we continued to grow and diversify our team. New professionals joined our software engineering, quality, services, and sales teams.

We continue to balance scaling up our company with maintaining personalized focus on each client. To further our understanding of our clients’ world, several of our new colleagues joined us from the clinical research and healthcare fields we serve.

This year, we held our first ever user group conferences for both Clinical Conductor and Momentum users, characterized by working sessions on evolving product requirements.

Innovation

Our company was founded over 30 years ago based on innovation and we have continued to innovate our solutions to help our users address emerging challenges in healthcare and clinical research.

In 2017, Clinical Conductor released the Business Intelligence Module that makes the vast amount of data in the system available and provides tools for powerful ad-hoc reporting and analytical insight. We introduced the first comprehensive integrated eRegulatory and CTMS solution in the market. Other innovations include a universal accounting system export and a new financial event handler that continue to make Clinical Conductor the top CTMS for financial management.

The Biopoint product family continued to evolve, helping the Department of Veterans Affairs (VA) to better serve U.S. veterans. With the release of two new products, the Biopoint Pharmacy Tracker and the Biopoint Barcoded Point of Care Wristband Module, VA facilities can continue to elevate the level of care they provide.

Momentum launched its intricate hourly scheduling capability to better serve its growing international client base.  Momentum’s mobile companion app has also expanded and now supports both iOS and Android users with improved functionality.

Our services team installed a new call handling system to optimized help desk support while expanding coverage time and languages. We will introduce technology-based support services in 2018 such as a user-accessible knowledge base and online chat features.

Partnerships and Interoperability

Bio-Optronics’ solutions rarely stand alone in the complex world of healthcare and clinical research. We continue to enjoy partnerships with best-in-class providers of electronic health records (EHR), electronic data capture (EDC), radiology information systems (RIS), regulatory document management systems (eRegulatory), payment systems and business intelligence tools. Our approach is to provide best-in-class solutions from experts in these fields and deliver them to our clients in a single integrated workflow via seamless interfaces.

We recently announced a partnership with Mainsail, a growth equity fund, to increase the resources we will invest in furthering our products and services for the benefit of our clients.

We are proud that Bio-Optronics is fulfilling an important role in healthcare and clinical research. We’re grateful to the clients who entrust us with their business, and to our team members who continue to work with great energy and commitment.

Thank you for choosing Bio-Optronics.

Sincerely,

Dan Kerpelman

President & CEO


Read More

Events

Feb21

Clinical Conductor Webinar Series - Are Your Goals Aligned?

General Information

Speaker: Geoffrey Schick 

Description

As the business climate in health care continues to transform, entities engaged in clinical research are evaluating the costs and benefits of participating in clinical research. Is it just about the bottom line in the financial statements? Join PFS Clinical and Bio-Optronics for a webinar to learn about ideas and tips to ensure the mission of the research department/institute is aligned with the parent organization, and opportunities to communicate the value that may not show up in your “P&L Statement.”

Sign up today!

https://attendee.gotowebinar.com/register/5498504107384894211 

Feb25

12th Clinical Trial Billing & Compliance Conference

General Information

February 25th - 28th: Orlando, FL

Description

Partners & Associations

Partners

Associations

Community Service

Bio-Optronics keeps at its core its mission to participate in community service programs both locally and globally. We are proud to contribute and volunteer with these important public service organizations.

Employment Opportunities

+- Product Support Specialist - Clinical Research

The Position:

Subject matter expert within the Clinical Research Systems division that specializes in understanding new client business processes and mapping those processes to workflows within the application. Responsible for developing and delivering customized training that meets the client’s needs and expectations. Supports the sales organization by assisting with technical questions and use cases and providing advanced technical demonstrations for prospective clients.

Job Responsibilities

  • Work with new clients to fully understand their current business processes and workflows
  • Map current state workflows into future state application workflows using process flow charting
  • Provide consulting services to stakeholders on process enhancements and improvements
  • Develop customized training plans and end user training documentation for new client deployments
  • Professionally deliver new client training (onsite and remote)
  • Assist in the completion of technical RFP questions
  • Provide technical demonstrations of the application for prospective clients
  • Maintain and update demonstration scripts and instances
  • Build a strong relationship with the client project team to help ensure the success of the deployment
  • Work closely with the implementation project manager to ensure on time delivery of all milestones

Requirements

  • Experience working with Clinical Conductor CTMS
  • Familiarity with EDC, EMR/EHR, and other clinical trial information systems
  • Ability to utilize use cases to analyze, define and document business requirements and application scenarios
  • Impeccable spoken and written communication in English
  • Uncompromising integrity and ethics
  • Willingness to commit to long term growth with company
  • Flexibility to travel, occasionally for extended periods of time (up to 20%)
  • Cultivated, compassionate, professional and credible personality
  • Compatibility with small company culture

Nice to Have:

  • Fluency in additional languages
  • Knowledge of software development and database design

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

Why Bio-Optronics

As a Bio-Optronics employee you will receive many benefits, including:

  • Competitive salary
  • Promotional opportunities
  • Health and dental, including gym membership subsidization
  • Simple IRA plan with employer match
  • Company outings and get-togethers
  • Ability to progress quickly
  • Bright, new office environment
  • Employee engagement activities
  • Free French classes
  • Opportunities to travel to tradeshows and customer locations
  • Education benefits
  • Possibility to participate in company stock option plan

+- Customer Support Specialist

The Position

Bio-Optronics, Inc. is seeking an enthusiastic, outgoing individual to join our customer support team. In a hi-tech, fast-paced environment, Bio-Optronics develops and markets software solutions for healthcare and life sciences professionals. Our outstanding, industry leading customer support team is integral to our unique competitive advantage.

As a customer support specialist, you will be responsible for fielding customer calls, emails and live chats, troubleshooting, and delivering customer training.

This position offers valuable experience related to the healthcare market, software IT, and customer service. As a successful fast-growing company, Bio-Optronics offers significant responsibility and professional growth opportunities commensurate with company progress and the motivation and performance of its employees. The company espouses values of diversity, ethical business practices, compassion and innovation. We provide competitive compensation and benefits.

Work location is Rochester, NY.

Responsibilities

  • Provide telephone, email and live chat support
  • Provide end user application training
  • Utilize the company’s CRM system to record and escalate customer cases
  • Own customer cases until resolution
  • Communicate effectively with healthcare professionals and understand healthcare work processes
  • Gain knowledge of clinical trial and healthcare industries

Technical Requirements

  • Experience taking customer support calls
  • Experience as a user of complex computer applications
  • Understanding of modern software design concepts desired
  • Experience with Microsoft Office suite

 Other Requirements

  • Exceptional written and verbal communication skills
  • Associates Degree or higher
  • People oriented, friendly personality
  • Quick learner with high attention to detail and ability to multi-task
  • Ability to be both a team player and individual contributor
  • Ability to obtain a VA security clearance

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

+- Software Engineer

The Position

Join the team as part of a leading healthcare information technology company, focusing specifically on workflow optimization. This full-time, permanent position will be based in our Rochester, NY headquarters. As part of a small team, software engineers are responsible for end-to-end development of web-based workflow applications. This position offers developers the unique opportunity to be actively involved in every phase of the product software design and development. Participating in individual and team projects, our software engineers make significant contributions to the overall success of our customers through innovative product solutions.

Technical Requirements

  • NET application development experience
  • NET, C#.NET, or similar programming language
  • MS SQL or similar server-based, relational database experience
  • Telerik or similar 3rd party ASP.NET controls
  • NET Web Services development
  • JavaScript or jQuery in ASP.NET applications

Other Requirements

  • 4-year degree in Computer Science or equivalent
  • 8+ years experience in software development, with emphasis on web-based applications
  • Ability to think critically and contribute to designing creative solutions to complex problems
  • Use of rigorous software engineering methodology
  • Experience in healthcare processes/software or business workflow systems
  • Team player
  • Obsessive about quality software delivery
  • At ease in small company environment

The Company

Bio-Optronics, Inc, a fast growing, Rochester-based software company, develops and markets software products and custom information technology solutions to help healthcare professionals manage and optimize workflow, thus enhancing quality, productivity, and patient and staff satisfaction.  For 30 years Bio-Optronics has demonstrated leadership in innovation, expertise in workflow and integration, and a singular approach to unparalleled customer service.

Value

As part of a growing company, the position also offers professional growth opportunities consistent with company progress.  The company espouses values of diversity and ethical business practices, compassion for healthcare and innovation.  We provide competitive compensation.

Application Notes

As part of the interview process candidates will be required to demonstrate their capabilities related to programming, database and troubleshooting.

+- Quality Assurance Analyst/Tester

The Position

As a Quality Assurance Analyst, you will be involved from the ground up on building and maintaining requirement driven test scenarios, cases, and plans to ensure quality software releases. Furthermore, you will collaborate with the QA team to improve the overall all internal quality system and assisting in internal/external quality audits. You will work integrally with product line management, project managers, support, and developers to ensure a quality driven product for one of the nation’s leading Clinical Trial Management Software solutions. This is a full-time position based in Rochester, NY.

Responsibilities

  • Design, document, execute, and maintain test plans, scenarios, use cases, scripts and procedures
  • Assist in CRM/File Share administration
  • Ensure full lifecycle testing including; integration, regression, and stress tests
  • Document software defects using the company’s CRM tracking system
  • Provide input on functional requirements and potential problems
  • Find and report defects to software developers
  • Help investigate customer problems as needed
  • Take initiative for software quality process efficiency and improvements

Primary Requirements

  • College degree (preferably in information systems or computer science) or equivalent relevant experience
  • Experience with manual and automated testing processes
  • Strong fundamentals with SDLC methodologies (Agile, waterfall)
  • Experience with version control and issue tracking

Desired Experience/Skill Set

  • Working knowledge of relational database concepts
  • Knowledge of Visual Studio, TFS, and Microsoft Test Manager
  • Knowledge of Microsoft Dynamics (CRM)
  • Knowledge of healthcare and clinical trial industry standards and regulations
  • Methodical and thorough approach to problem troubleshooting and solving
  • Sound interpersonal, communication, writing and presentation skills
  • Aptitude to think more widely about the context of work and broader interdependencies
  • Ability to organize, coordinate and prioritize day to day workload
  • Motivated by quality achievement
  • Ability to work in a team and as an individual
  • At ease in a small company environment that blends rigorous management with an entrepreneurial culture

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

Value

As part of a growing company, the position also offers professional growth opportunities consistent with company progress. The company espouses values of diversity and ethical business practices, compassion for healthcare and innovation. We provide competitive compensation.

+- Senior Software Engineer

The Position

Join the team as part of a leading healthcare information technology company, focusing specifically on workflow optimization. This full-time, permanent position will be based in our Rochester, NY headquarters. As part of a small, growing team, senior software engineers have a leadership role within the development organization. They are responsible for full-stack development of our web-based applications, lead development projects, establish best practices for software development and provide guidance to the development organization. In addition, senior software engineers contribute to the success of the product by contributing to the requirements gathering process and designing solutions for one of the most advanced Clinical Trial Management Systems on the market today.

Technical Requirements

  • NET web application development experience
  • NET, C#.NET, or similar programming language
  • MS SQL or similar server-based, relational database experience
  • Telerik or similar 3rd party ASP.NET controls
  • NET Web Services development
  • JavaScript or jQuery in ASP.NET applications

Other Requirements

  • 4-year degree in Computer Science or equivalent
  • 8+ years experience in software development, with emphasis on web-based applications
  • Ability to think critically and contribute to designing creative solutions to complex problems
  • Use of rigorous software engineering methodology
  • Experience in healthcare processes/software or business workflow systems
  • Team player
  • Obsessive about quality software delivery
  • At ease in small company environment

The Company

Bio-Optronics, Inc, a fast growing, Rochester-based software company, develops and markets software products and custom information technology solutions to help healthcare professionals manage and optimize workflow, thus enhancing quality, productivity, and patient and staff satisfaction.  For 30 years Bio-Optronics has demonstrated leadership in innovation, expertise in workflow and integration, and a singular approach to unparalleled customer service.

Value

As part of a growing company, the position also offers professional growth opportunities consistent with company progress.  The company espouses values of diversity and ethical business practices, compassion for healthcare and innovation.  We provide competitive compensation.

Application Notes

As part of the interview process candidates will be required to demonstrate their capabilities related to programming, database and troubleshooting.

+- Sales Account Executive

The Position

The primary purpose of this position is to drive revenue growth, focusing on the company’s Resource Scheduling Systems Division specializing in automated scheduling applications. The Sales Account Executive will engage personally in the sales cycle: including forging relationships with customers, executing customer relationship management strategies, developing opportunity plans by assessing each potential customer’s position and needs, preparing and delivering sales presentations and demonstrations, authoring proposals, negotiating terms, executing contracts and closing orders.The Account Executive will leverage his/her existing network of customers and develop new prospects among government agencies, medical device manufacturers, hospitals and other target segments, using various sales generation techniques. He/she will establish a database of leads to be qualified and move through the funnel. He/she will proficiently and convincingly manage sales opportunities through to order close, meeting or exceeding revenue goals. The Sales Account Executive will be an integral part of the Bio-Optronics team, leveraging his/her field knowledge to provide market intelligence and work closely with marketing for product strategy, competitive positioning, go-to-market tactics, and pricing. He/she will interact with Customer Support for new account deployment planning and ongoing account management as well with the Marketing organization to generate sales/marketing campaigns.

Requirements

  • Successful business-to-business sales experience in the healthcare market.
  • Experience selling software and services, preferably SaaS model
  • Results driven, with demonstrated order close success
  • Strong negotiation, communication, relationship development and management skills
  • Ability to understand and promote complex healthcare information technology
  • Knowledge of sales methods and experience spanning lead generation through sales cycle completion/order close
  • Understanding of healthcare workflow processes and information technology
  • Team player
  • Entrepreneurial
  • Ability to reflect professionalism and quality when representing the company
  • Ability to adapt to the sales audience
  • Highest ethical standards
  • Willing to commit time, energy and passion

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment, and opportunities for growth and thought leadership.We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem-solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

Why Bio-Optronics

As a Bio-Optronics employee, you will receive many benefits, including:

  • Competitive salary
  • Promotional opportunities
  • Health and dental, including gym membership subsidization
  • Simple IRA plan with employer match
  • Company outings and get-togethers
  • Ability to progress quickly
  • Bright, new office environment
  • Employee engagement activities
  • Free French classes
  • Opportunities to travel to tradeshows and customer locations
  • Education benefits
  • Possibility to participate in company stock option plan

Job Type: Full-time

+- Customer Support Engineer

The Position:

A Customer Support Engineer with Bio-Optronics will be an application configuration, troubleshooting, software deployment and database expert with the Patient Workflow Systems product line. Responsible for providing rapid services to customers that require elevated levels of customer support, and aiding the Services Manager during new customer deployment projects, the Customer Support Engineer plays a vital role in the overall customer experience.

Job Responsibilities:

  • Provide detailed customer services pertaining to technical issue resolution, clinical issue resolution, database management and troubleshooting
  • Support the Service Manager during new customer deployments and upgrades, including:
    • Application configuration
    • Database installations
    • High level user training
  • Identify possible application enhancements, based on customer feedback, and work with the Product Line Manager to place them on the product roadmap
  • Understand the customer environment including customer applications, host systems, workflows, processes, customer needs, expectations
  • Communicate technical requirements to the customer and internal teams
  • Educate internal and external teams on technical changes, modifications, and updates
  • Provide input to the Product Line Manager and Software Engineering team about application user interfaces and workflows

Technical Requirements:

  • Experience taking customer calls and providing high-levels of support
  • Understanding of modern software design concepts
  • Experience as a user of complex computer applications
  • Familiarity with SQL Queries
  • Advanced knowledge of Microsoft Excel

Other Requirements:

  • Ability to advise customer staff on customer issues
  • Advanced understanding of network, printer, and PC operating systems
  • Strong interpersonal communication skills (written and verbal)
  • Ability to drive task completion regardless of roadblocks
  • High-level troubleshooting skills
  • Knowledge of data interfaces
  • Understanding of clinical practices
  • Ability to communicate with “C” level, regional, and national customer staff
  • Understanding of customer work processes as they relate to application capabilities

The Company:

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment, and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem-solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

Why Bio-Optronics?

As a Bio-Optronics employee you will receive many benefits, including:

  • Competitive salary
  • Promotional opportunities
  • Health and dental, including gym membership subsidization
  • Simple IRA plan with employer match
  • Company outings and get-togethers
  • Ability to progress quickly
  • Bright, new office environment
  • Employee engagement activities
  • Free French classes
  • Opportunities to travel to tradeshows and customer locations
  • Education benefits
  • Possibility to participate in company stock option plan

+- Senior Software Engineer (Front-End UX)

The Position

Join the team as part of a leading healthcare information technology company, focusing specifically on user experience and workflow optimization. This full-time, permanent position will be based in our Rochester, NY headquarters. As part of a small team, UX software engineers will design and build smart interfaces from wireframes and prototypes to the front-end code, representing designer intent while adding your own touch. This position offers user-oriented developers the unique opportunity to be actively involved in the design and implementation of new user experiences in our best-in-class clinical trial management software. Participating in individual and team projects, our software engineers make significant contributions to the overall success of our customers through innovative product solutions.

Technical Requirements

  • 6+ years of experience in software development and design, with emphasis on web-based applications
  • Significant web development experience with CSS, HTML5, JavaScript, and jQuery.
  • Experience with a modern client-side framework such as Angular, React, or Vue.js.
  • NET web application development background (C# and VB.NET)
  • Experience with wireframe design and graphic design tools.
  • Ability to write solid, cross-browser compatible HTML, CSS and JavaScript
  • Familiarity incorporating 3rd party components (such as Telerik controls) into UX designs

Other Requirements

  • 4-year degree in Computer Science, New Media or equivalent
  • Ability to think critically and contribute to designing creative solutions to complex problems
  • Not only a strong technical background but a keen design eye and talent.
  • Experience in healthcare processes/software or business workflow systems
  • Obsessive about high-quality software delivery
  • A team player in a small company environment

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment, and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem-solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

Why Bio-Optronics

As a Bio-Optronics employee, you will receive many benefits, including:

  • Competitive salary
  • Promotional opportunities
  • Health and dental, including gym membership subsidization
  • Simple IRA plan with employer match
  • Company outings and get-togethers
  • Ability to progress quickly
  • Bright, new office environment
  • Employee engagement activities
  • Free French classes
  • Opportunities to travel to tradeshows and customer locations
  • Education benefits
  • Possibility to participate in company stock option plan

Application Notes

As part of the interview process, candidates will be required to demonstrate their capabilities related to programming, database, and troubleshooting. You will be asked to provide code samples and a portfolio of artistic and design work.

+- Junior Software Deployment Specialist

The Position

As a Junior Software Deployment Specialist, the candidate will be intensively engaged with customers. The responsibilities will cover the different roles listed below with different weight based on his experience.

Customer Account Management

  • Ownership of post-sale relationship with the customer.
  • Get acquainted with and manage key decision-makers and users.
  • lan and lead system deployments alongside with customer’s project team
  • Ensure understanding of customer’s critical business objectives.
  • Investigate, interview and gather information regarding customer’s workflows and configure the software according to their needs using all the tools available

Technical Support

  • Provide application consulting. Proactively monitor customer satisfaction and effective usage of company’s solutions.
  • Customize and deliver preliminary and ongoing training to users.
  • Become a trusted “member” of the customer’s team to further develop the joint interests of the company and customer.
  • Ensure customer derives maximum value from the application and their relationship with Bio-Optronics.
  • Handle support calls from assigned customers in support of the Customer Support team.
  • Consult with the customer, bringing industry knowledge and best practices to their advantage in improving scheduling efficiency.
  • Use company’s CRM system to properly document and track all customer interaction.

Technical Sales Support

  • Support the company’s sales professionals to close deals. Deliver compelling, high-quality technical presentations and demonstrations throughout the prospect/customer decision-making process.
  • Use established relationships with existing customers, and consultative selling skills, to propose additional value, including expanded use of existing solutions or adaptations and derivatives.
  • Contribute to written responses to RFIs and RFPs, expressing company’s solution value competitively and compatible with the project context.
  • Represent company at assigned industry meetings and trade organizations.

Product Project Management

  • Participate in documenting system requirements for new features, derivatives or interfaces.
  • Monitor market drivers to suggest adaptations of company’s solutions for improved competitiveness.
  • Interface with Development to assess the feasibility of adaptations, derivatives or external interfaces of existing solutions to address new categories of customer need.

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment, and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem-solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.