Bio-Optronics is a leading healthcare information technology company, focusing specifically on workflow optimization.

Who We Are

Bio-Optronics is a leading healthcare information technology company, focusing specifically on workflow optimization. Our mission is to develop and deploy software products and services to help healthcare professionals enhance quality, productivity, patient and staff satisfaction. Since 1985, Bio-Optronics has created unique and innovative software solutions for hospitals and hospital networks, medical practices, imaging centers, and all participants in the clinical trial enterprise.

Our dedicated software development and customer service teams have developed and deployed software solutions that not only meet industry needs, but also set the standard for innovative healthcare solutions. Collectively the Bio-Optronics team has over a century of experience working in healthcare devices, services, clinical trials and information technology. Our deep workflow knowledge comes from our experience in manufacturing, Six Sigma, and extensive interaction with healthcare professionals.

Our Advantage

Bio-Optronics prides itself on listening to customers and continually delivering products and enhancements that meet our customers’ needs and help improve efficiency, quality, patient safety, staff satisfaction and financial performance.

Healthcare Experience

  • Team background totals a century in medical imaging, clinical research, healthcare IT, practice management systems, services, regulatory affairs and six sigma

Operational Capability

  • Web-based, client-server and site-hosted
  • Reliable and seamless installations
  • World class, secure, high-uptime hosting services

Customer Care

  • Cost-effective solutions
  • Comprehensive training
  • Compassionate, expert services team

Engineering Capability

  • Reusable, object oriented design
  • HL7/IHE/DICOM/CDISC know-how
  • HIS/PMS/EMR/EDC/VistA integration experience
  • Custom & standard solutions
  • State-of-the-art software engineering

Workflow Expertise

  • 30 years of experience in manufacturing, public service and healthcare workflow
  • Multi-tier rules-based logic
  • Resource allocation
  • Real-time tracking and exception management
  • Self-Service portals for staff, patients, partners

Leadership Team

 

Leadership Team

The Senior Leadership team at Bio-Optronics is a tight knit, multicultural group of individuals, each with over 30 years of industry experience.

CEO Dan Kerpelman joined Bio-Optronics in 2008.

Maria Durkin, Vice President, Administration also joined Bio-Optronics in 2008.

Steve Bailey, Vice President, Clinical Research Systems Division, came on board in 2016.

Sylvie Pommier, Vice President, Europe started her role in 2016.

Max Elbaz, Vice President, Sales and Marketing joined the organization in 2016.

Their combined experience in technology and multinational business management provide Bio-Optronics with the leadership necessary to fuel rapid growth in the healthcare industry. With previous executive experience at companies such as SGS, GE Healthcare, Kodak Health Imaging, Johnson and Johnson, and Caresteam Health, the leadership team brings a variety of relevant skills and knowledge to Bio-Optronics. The Bio-Optronics executive team members also serve on multiple boards at academic medical centers, med-tech and service companies, such as the University of Rochester Medical Center, and the Rochester Institute of Technology.

The team is bound by its common values of integrity, teamwork, innovation, customer care and career development for the company’s employees.

 

Our Values

 

Teamwork

We stick together! We pride ourselves on our unique team approach to interacting with our customers of all sizes to provide the best services and support for customers worldwide. This unique form of collaboration is what makes our company stand above the rest, and positions us as a partner, not just a vendor.

Customer Care

Our customers are our number one priority. Bio-Optronics provides our customers with the best possible software solutions for their organizations; by meeting our customers’ needs with comprehensive solutions, we can better understand their problems and start the process towards full-fledged solutions.

Passion

Our dedicated team members are constantly challenging themselves to work harder to provide the best services and support to our customers. This passion applies to everything our employees do on a daily basis, and creates a team that is always looking for the best way to solve problems for our customers.

Patient Care

All three of our products focus on one central idea: patient care should be the most important focus of any healthcare organization. By providing software solutions with that goal in mind, Bio-Optronics provides organizations with the tools they need to ultimately deliver the best care for their patients.

Letter From The CEO

Dear Customers, Colleagues and Partners:

2016 was another record year for Bio-Optronics in terms of growth.

Growth and Customer Care

As we serve an ever-growing base of healthcare and clinical research clients around the world, their needs and expectations continue to grow. To meet those expectations, we made unprecedented investments in 2016. We added three new executives, bringing diverse backgrounds in engineering, services and operations from some of the best multinational corporations. Each was selected to contribute to building resilient, scalable processes and continuous quality improvement. We grew our software engineering team, our quality team, our services team and our sales team, in terms of size and skill mix. We promoted dedicated product line managers in all three divisions to capture client trends, market needs and translate them into product roadmaps.

Despite our growth, we are working hard to maintain personalized focus on each client: large or small. For example, we increased the involvement of willing customers in providing product requirements, while consolidating their input to provide solutions that benefit all. This requires rigor, and can take more time than developing quick one-time solutions, but our clients are already seeing the benefits. Meanwhile, we always reserve some development capacity for those situations in which a key client has an urgent need that can’t wait for a generalized solution in an upcoming release.

We also sharpened our customer services capabilities, strengthening our general help desk while giving individual client responsibility to account managers.

Innovation

Our company came into existence because of innovation. We have always focused on innovating solutions to underserved problems in healthcare and clinical research. 2016 was no exception.

We launched the first waves of a completely new user interface for Clinical Conductor and advanced its interoperability with EMR and EDC systems. Even our release notes benefited from an injection of technology, now available interactively within the application for real-time guidance.

For Biopoint, we expanded the capabilities of Biopoint Tracker to meet the needs of several additional VA healthcare environments including pharmacies, dental clinics, and long term care facilities. We also launched a new product into the VA, the Biopoint Treatment Scheduler, to aid the VA in maximizing its surgical, dental, and dialysis capacity for increased patient volume.

We made a step function increase in complex schedule production speed in Momentum, as well as launching a job board, time-off rules and many other enhancements to this industry-leading solution.

Much of our 2016 innovation focus was on “under the hood” innovations. As we enter 2017, we have an exciting line-up of new features. The following are just a sampling of new innovations underway…

In January, we released a revolutionary patient care workflow in Clinical Conductor, allowing research coordinators to take better care of patients by streamlining administrative tasks. Later this year, we will release a regulatory documentation module and a flexible business intelligence tool. Meanwhile we are reinforcing our underlying financial management capabilities to meet the evolving needs of our largest clients.

In Momentum, we will launch an innovative hourly scheduling capability and multi-condition rules. Momentum’s companion mobile app users will enjoy a long list of advanced features.

In Biopoint, we will launch a slew of additional enhancements to the Biopoint Treatment Scheduler to deepen our integration with the VA’s VistA system, reducing the time it takes to manage appointments. A redesigned version of the Biopoint POC medications contingency application used by the VA will be available in the coming months.

Even our services will benefit from innovations in 2017. In January, we installed a new call handling system that will be integrated with a user accessible knowledge base and online chat system. We are continuing to develop the subject-matter expertise of our services team in order to further enhance the consultative guidance we provide to our users every day.

All our innovations share a common theme of making our solutions more user-centric, and they enable our clients to focus on what matters to them the most… patient care and research.

Partnerships and Interoperability

Bio-Optronics’ solutions rarely stand alone in the increasingly complex world of healthcare and clinical research information technology. We are proud to have grown and deepened our partnerships, providing complementary technology and services. In clinical research, our partnership with OpenClinica provides an integrated CTMS and EDC solution. Our partnership with Pharmaseek provides auxiliary services such as study build and Medicare coverage analysis. We continue to collaborate with Cerner and Epic to share patient data between CTMS and EHR. In medical staff scheduling, our partnership with MedHub enables the integration of intern scheduling with staff scheduling. Our longstanding partnerships with Data Capture Solutions and Four Points Technologies provide Veterans Administration Hospitals with one-stop shopping for hardware and software related to patient identification and safety. These are but a few examples, and we expect to announce exciting new partnerships in 2017.

We are proud that Bio-Optronics is fulfilling an increasingly important role in healthcare and clinical research. We’re grateful to the clients who entrust us with their business and to our team members who continue to work with great energy and commitment.

Thank you for choosing Bio-Optronics.

Sincerely,

Dan Kerpelman

President & CEO


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Events

Nov26

RSNA 2017

General Information

November 26th - December 1st, Chicago

Description

Partners & Associations

Partners

Associations

Community Service

Bio-Optronics keeps at its core its mission to participate in community service programs both locally and globally. We are proud to contribute and volunteer with these important public service organizations.

Employment Opportunities

+- Product Support Specialist - Clinical Research

The Position:

Subject matter expert within the Clinical Research Systems division that specializes in understanding new client business processes and mapping those processes to workflows within the application. Responsible for developing and delivering customized training that meets the client’s needs and expectations. Supports the sales organization by assisting with technical questions and use cases and providing advanced technical demonstrations for prospective clients.

Job Responsibilities

  • Work with new clients to fully understand their current business processes and workflows
  • Map current state workflows into future state application workflows using process flow charting
  • Provide consulting services to stakeholders on process enhancements and improvements
  • Develop customized training plans and end user training documentation for new client deployments
  • Professionally deliver new client training (onsite and remote)
  • Assist in the completion of technical RFP questions
  • Provide technical demonstrations of the application for prospective clients
  • Maintain and update demonstration scripts and instances
  • Build a strong relationship with the client project team to help ensure the success of the deployment
  • Work closely with the implementation project manager to ensure on time delivery of all milestones

Requirements

  • Experience working with Clinical Conductor CTMS
  • Familiarity with EDC, EMR/EHR, and other clinical trial information systems
  • Ability to utilize use cases to analyze, define and document business requirements and application scenarios
  • Impeccable spoken and written communication in English
  • Uncompromising integrity and ethics
  • Willingness to commit to long term growth with company
  • Flexibility to travel, occasionally for extended periods of time (up to 20%)
  • Cultivated, compassionate, professional and credible personality
  • Compatibility with small company culture

Nice to Have:

  • Fluency in additional languages
  • Knowledge of software development and database design

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

Why Bio-Optronics

As a Bio-Optronics employee you will receive many benefits, including:

  • Competitive salary
  • Promotional opportunities
  • Health and dental, including gym membership subsidization
  • Simple IRA plan with employer match
  • Company outings and get-togethers
  • Ability to progress quickly
  • Bright, new office environment
  • Employee engagement activities
  • Free French classes
  • Opportunities to travel to tradeshows and customer locations
  • Education benefits
  • Possibility to participate in company stock option plan

+- Customer Support Specialist

The Position

Bio-Optronics, Inc. is seeking an enthusiastic, outgoing individual to join our customer support team. In a hi-tech, fast-paced environment, Bio-Optronics develops and markets software solutions for healthcare and life sciences professionals. Our outstanding, industry leading customer support team is integral to our unique competitive advantage.

As a customer support specialist, you will be responsible for fielding customer calls, emails and live chats, troubleshooting, and delivering customer training.

This position offers valuable experience related to the healthcare market, software IT, and customer service. As a successful fast-growing company, Bio-Optronics offers significant responsibility and professional growth opportunities commensurate with company progress and the motivation and performance of its employees. The company espouses values of diversity, ethical business practices, compassion and innovation. We provide competitive compensation and benefits.

Work location is Rochester, NY.

Responsibilities

  • Provide telephone, email and live chat support
  • Provide end user application training
  • Utilize the company’s CRM system to record and escalate customer cases
  • Own customer cases until resolution
  • Communicate effectively with healthcare professionals and understand healthcare work processes
  • Gain knowledge of clinical trial and healthcare industries

Technical Requirements

  • Experience taking customer support calls
  • Experience as a user of complex computer applications
  • Understanding of modern software design concepts desired
  • Experience with Microsoft Office suite

 Other Requirements

  • Exceptional written and verbal communication skills
  • Associates Degree or higher
  • People oriented, friendly personality
  • Quick learner with high attention to detail and ability to multi-task
  • Ability to be both a team player and individual contributor
  • Ability to obtain a VA security clearance

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

+- Software Engineer

The Position

Join the team as part of a leading healthcare information technology company, focusing specifically on workflow optimization. This full-time, permanent position will be based in our Rochester, NY headquarters. As part of a small team, software engineers are responsible for end-to-end development of web-based workflow applications. This position offers developers the unique opportunity to be actively involved in every phase of the product software design and development. Participating in individual and team projects, our software engineers make significant contributions to the overall success of our customers through innovative product solutions.

Technical Requirements

  • NET application development experience
  • NET, C#.NET, or similar programming language
  • MS SQL or similar server-based, relational database experience
  • Telerik or similar 3rd party ASP.NET controls
  • NET Web Services development
  • JavaScript or jQuery in ASP.NET applications

Other Requirements

  • 4-year degree in Computer Science or equivalent
  • 8+ years experience in software development, with emphasis on web-based applications
  • Ability to think critically and contribute to designing creative solutions to complex problems
  • Use of rigorous software engineering methodology
  • Experience in healthcare processes/software or business workflow systems
  • Team player
  • Obsessive about quality software delivery
  • At ease in small company environment

The Company

Bio-Optronics, Inc, a fast growing, Rochester-based software company, develops and markets software products and custom information technology solutions to help healthcare professionals manage and optimize workflow, thus enhancing quality, productivity, and patient and staff satisfaction.  For 30 years Bio-Optronics has demonstrated leadership in innovation, expertise in workflow and integration, and a singular approach to unparalleled customer service.

Value

As part of a growing company, the position also offers professional growth opportunities consistent with company progress.  The company espouses values of diversity and ethical business practices, compassion for healthcare and innovation.  We provide competitive compensation.

Application Notes

As part of the interview process candidates will be required to demonstrate their capabilities related to programming, database and troubleshooting.

+- Quality Assurance Analyst/Tester

The Position

As a Quality Assurance Analyst, you will be involved from the ground up on building and maintaining requirement driven test scenarios, cases, and plans to ensure quality software releases. Furthermore, you will collaborate with the QA team to improve the overall all internal quality system and assisting in internal/external quality audits. You will work integrally with product line management, project managers, support, and developers to ensure a quality driven product for one of the nation’s leading Clinical Trial Management Software solutions. This is a full-time position based in Rochester, NY.

Responsibilities

  • Design, document, execute, and maintain test plans, scenarios, use cases, scripts and procedures
  • Assist in CRM/File Share administration
  • Ensure full lifecycle testing including; integration, regression, and stress tests
  • Document software defects using the company’s CRM tracking system
  • Provide input on functional requirements and potential problems
  • Find and report defects to software developers
  • Help investigate customer problems as needed
  • Take initiative for software quality process efficiency and improvements

Primary Requirements

  • College degree (preferably in information systems or computer science) or equivalent relevant experience
  • Experience with manual and automated testing processes
  • Strong fundamentals with SDLC methodologies (Agile, waterfall)
  • Experience with version control and issue tracking

Desired Experience/Skill Set

  • Working knowledge of relational database concepts
  • Knowledge of Visual Studio, TFS, and Microsoft Test Manager
  • Knowledge of Microsoft Dynamics (CRM)
  • Knowledge of healthcare and clinical trial industry standards and regulations
  • Methodical and thorough approach to problem troubleshooting and solving
  • Sound interpersonal, communication, writing and presentation skills
  • Aptitude to think more widely about the context of work and broader interdependencies
  • Ability to organize, coordinate and prioritize day to day workload
  • Motivated by quality achievement
  • Ability to work in a team and as an individual
  • At ease in a small company environment that blends rigorous management with an entrepreneurial culture

The Company

Bio-Optronics is a quickly-expanding healthcare software and services company with offices in Rochester, NY, USA and Coppet, Switzerland. As a market leader in a variety of services for healthcare organizations of all sizes worldwide, we offer our employees unique challenges, a fast-paced environment and opportunities for growth and thought leadership.

We are a uniquely-positioned company in that our culture, paired with the ever-changing healthcare industry, creates a collaborative, problem solving environment with startup company agility and a large company commitment to excellence. Join our great team of fun, talented employees in our brand new office.

Value

As part of a growing company, the position also offers professional growth opportunities consistent with company progress. The company espouses values of diversity and ethical business practices, compassion for healthcare and innovation. We provide competitive compensation.